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Control Customs UK Shipping & Delivery

• Order Processing & Dispatch: Completed orders are typically dispatched within 1–3 working days after production or customisation has been completed.
• Carbon Fibre Steering Wheels: Production times vary depending on the design, materials and customisation required. Please refer to the individual product page for the applicable estimated turnaround time.
• Steering Wheel Re-Trims: Standard steering wheel re-trims typically take 7–10 working days. Custom reshaped steering wheels and other bespoke designs may require longer. Please refer to the individual product page for the estimated production time.
• Customer-Supplied Steering Wheels: Where customers send their original steering wheel for re-trimming or customisation, the production period normally begins once the wheel has been received and all required specifications have been confirmed.
• Shipping Options: Available delivery methods and charges are displayed at checkout or confirmed before payment for directly arranged orders.
• Order Tracking: Tracking information will be provided once your order has been dispatched, where a tracked delivery service is used.
• Delivery Times: Production and shipping are separate stages. Delivery times depend on the destination and selected shipping service. Estimated delivery dates are subject to applicable statutory delivery rights.
• International Orders: Deliveries outside the United Kingdom may be subject to import duties, local taxes and customs clearance charges. These are the customer’s responsibility where not included in the price paid.
• Incorrect Delivery Addresses: Customers should ensure their delivery details are accurate and contact us immediately if an error is identified. Additional costs arising from customer-provided incorrect information may apply where reasonable and permitted by law.
• Failed Deliveries: Where delivery fails because of an incorrect address, refusal of delivery or failure to collect a parcel, reasonable additional delivery charges may apply where the customer is responsible. We will communicate any additional charges before arranging redelivery.
• Delivery Issues: If your order is delayed, lost or damaged during delivery arranged by Control Customs UK, please contact us so we can investigate and resolve the issue in accordance with applicable consumer law.

For shipping enquiries, please contact info@controlcustomsuk.com.